Vinny & Charles FAQ's
At Vinny & Charles, happy buyers make us happy sellers!
So, firstly - and most importantly - we want you to be absolutely in love and 100% happy with your jewellery. This is so important to us. Please let us know if you have any questions before buying in order to avoid returns. If there is any information not included in the listing that you would like to know, please contact us. If, for whatever reason, there are any issues with the piece once you receive it, please contact us so we have the opportunity to address and solve any problems you may be experiencing.
The best and most reliable way to get an accurate ring size is to head down to your local jeweller for a sizing. If your ring size is not available in the drop down menu, please contact us as we can gladly accommodate most non standard ring sizes. Charges may apply.
Please note we can't be held responsible for any additional costs due to incorrect ring size being provided. However, we would be more than happy to assist you with resizing of your piece, postage and customs charges that may apply. As each design is different, the charge will need to be assessed and quoted for each individual item.
Most of our pieces are very delicate and dainty, and as such need to be worn with care. To ensure the longevity of your piece, please take them off and keep in a safe place while you do housework, workout, swim, or do anything else that might damage your jewellery. Also try to avoid contact with lotions, perfumes and chemicals.
Please let us know if you need the item in a hurry, we will try our best to accommodate you!
All of our pieces are made with 14k solid gold or sterling silver. We do not make use of filled metals. We are able to make most pieces in 9k and 18k gold too. Don't hesitate to contact us should these options not be available in the drop down menus. Please read the care instructions that come along with your purchase to ensure the longevity of your piece.
All of our pieces are handcrafted and made to order in our workshop. Please allow 2-3 weeks for us to manufacture. We always aim to get your piece to you as soon as possible.
*IMPORTANT* Please make sure that the shipping address provided is correct as this is the one we will ship to. Delivery times are estimates only. Insurance is not included. If you would like the piece to be insured, please let us know.
All items are sent with Australia post - Express shipping. This generally takes 2-5 business days. A signature will be required on receipt.
Standard shipping is with Australia Post – Economy air. Delivery time is generally 14 days, but can be up to 30 days, depending on location.
DHL Express upgrade is available for international orders.
International customs and import duties differ from country to country. Buyers are responsible for any customs and duties that may apply. Please be in touch with your local customs office if you have an concerns about import duties. If you would like to get your order sooner, please talk to us about alternative options.
Items should be returned as new, unworn and in the original packaging.
On items eligible for returns, the buyer is responsible for shipping charges. We will cover shipping costs for faulty items only.
Unfortunately, we can’t offer returns on custom orders or engraved items.
We try our utmost to ensure that product images are as accurate as possible, please remember that colours may change on different computer monitors.