Vinny & Charles FAQ's
At Vinny & Charles, happy buyers make us happy sellers!
So, firstly - and most importantly - we want you to be absolutely in love and 100% happy with your jewellery. This is so important to us.
Please let us know if you have any questions before buying, we usually respond within 24 hours.
If there is any information not included in the listing that you would like to know, please contact us.
In the unlikely event of there being an issue with your piece once you receive it, please get in touch with us.
We are always here to help :)
We stand by our work and offer a lifetime warranty against any manufacturing defects.
The warranty includes:
Fixing of any manufacturing defects
Routine inspection, cleaning and polishing
Any necessary repair work and stone replacement will be quoted accordingly.
The warranty does not cover:
Normal wear and tear, accidental or intentional damage, or theft.
Lost centre stones.
We highly recommend that you include your jewellery in your personal household contents insurance.
Warranty is voided if the piece is worked on by any other jeweller.
The best and most reliable way to get an accurate ring size is to head down to your local jeweller for a sizing. If your ring size is not available in the drop down menu, please contact us as we can gladly accommodate most non standard ring sizes. Charges may apply.
Please note we can't be held responsible for any additional costs due to incorrect ring size being provided. However, we would be more than happy to assist you with resizing of your piece. As each design is different, the charge will need to be assessed and quoted for each individual item. Please be aware that postage and customs charges that may apply
To ensure the longevity of your pieces, please take them off and keep in a safe place while you do housework, workout, swim, or do anything else that might damage your jewelry. Also try to avoid contact with lotions, perfumes and chemicals.
All of our pieces are handcrafted and made-to-order in our workshop. Please allow 2-3 weeks for us to manufacture. We always aim to get your piece to you as soon as possible.
Please let us know if you need the item in a hurry, we will try our best to accommodate you!
Most of our pieces are able to be made with 9K, 14K or 18K gold. Don't hesitate to contact us should these options not be available in the drop down menus. All of our metals are sourced from reputable and established industry suppliers. We do not make use of filled metals, or plated base metals such as brass or bronze. Please read the care instructions that come along with your purchase to ensure the longevity of your piece.
*IMPORTANT* Please make sure that the shipping address is correct as this is the one we will ship to.
A tracking number will be provided on all orders when they ship out.
Delivery times are estimates only. Insurance is not included. If you would like the piece to be insured, please let us know.
All items are sent with Australia Post Express shipping. This generally takes 2-5 business days. A signature will be required on receipt.
International shipping is with DHL Express Courier and generally takes between 2-7 days. A signature is not required on delivery.
International customs and import duties differ from country to country.
Buyers are responsible for any CUSTOMS and DUTIES that may apply.
We accept returns and exchanges up to 90 days after purchase.
Items must be returned as new, unworn and in the original packaging. Any damaged packaging will be deducted from the refund.
On items eligible for returns, the buyer is responsible for shipping and customs charges. We will cover shipping costs for faulty items only. Items must be returned with tracked shipping and required signature on delivery. We strongly suggest that you insure the item as we cannot process any refunds if the item goes missing in the shipping process.
Unfortunately, we can’t offer returns on custom or rush orders, engraved items, sale or payment plan orders.
Yes - we do offer installment plans for all purchases :)
50% is payable as a deposit, with the remaining 50% being payable when the item is complete. Full payment is required before any items will be shipped.
For our Australian customers - for payment installments, we offer Afterpay through our website.
In most cases, we are able to customize our existing designs in terms of unique ring sizes and metal caratages. For an extra fee we are able to add personalised engravings to our designs. Engraving may only be possible on certain designs due to space necessary for engraving.
Depending on the design and availability of gemstones, we may be able to customize the number and type of stones.
Please don't hesitate to contact us with any questions you might have, we're happy to help wherever possible :)
Custom designs remain the exclusive property of Vinny&Charles and may be used for marketing and production purposes.
We try our utmost to ensure that product images on our website and social media are as accurate as possible, however please remember that colors may look different on various computer monitors.