Vinny & Charles FAQ's
At Vinny & Charles, happy buyers make us happy sellers!
So, firstly - and most importantly - we want you to be absolutely in love and 100% happy with your jewellery. This is so important to us.
Please let us know if you have any questions before buying, we usually respond within 24 hours.
If there is any information not included in the listing that you would like to know, please contact us.
In the unlikely event of there being an issue with your piece once you receive it, please get in touch with us.
We are always here to help :)
The best and most reliable way to get an accurate ring size is to head down to your local jeweller for a sizing. If your ring size is not available in the drop down menu, please contact us as we can gladly accommodate most non standard ring sizes. Charges may apply.
Please note we can't be held responsible for any additional costs due to incorrect ring size being provided. However, we would be more than happy to assist you with resizing of your piece. As each design is different, the charge will need to be assessed and quoted for each individual item. Please be aware that postage and customs charges that may apply
To ensure the longevity of your pieces, please take them off and keep in a safe place while you do housework, workout, swim, or do anything else that might damage your jewelry. Also try to avoid contact with lotions, perfumes and chemicals.
Please let us know if you need the item in a hurry, we will try our best to accommodate you!
Most of our pieces are able to be made with 9K, 14K or 18K gold. Don't hesitate to contact us should these options not be available in the drop down menus. All of our metals are sourced from reputable and established industry suppliers. We do not make use of filled metals, or plated base metals such as brass or bronze. Please read the care instructions that come along with your purchase to ensure the longevity of your piece.
All of our pieces are handcrafted and made-to-order in our workshop. Please allow 2-3 weeks for us to manufacture. We always aim to get your piece to you as soon as possible.
*IMPORTANT* Please make sure that the shipping address provided is correct as this is the one we will ship to. Delivery times are estimates only. Insurance is not included. If you would like the piece to be insured, please let us know.
All items are sent with Australia post - Express shipping. This generally takes 2-5 business days. A signature will be required on receipt.
Standard shipping is with Australia Post – Economy air. Delivery time is generally 14 days, but can be up to 30 days, depending on location.
DHL Express upgrade is available for international orders.
PLEASE NOTE: International customs and import duties differ from country to country. Buyers are responsible for any customs and duties that may apply. Please be in touch with your local customs office if you have an concerns about import duties.
If you would like to get your order sooner, please talk to us about alternative options.
We offer returns and exchanges up to 90 days after purchase.
Items should be returned as new, unworn and in the original undamaged packaging. A fee may apply to packaging that needs to be replaced.
On items eligible for returns, the buyer is responsible for shipping charges. We will cover shipping costs for faulty items only.
Unfortunately, we can’t offer returns on custom orders or engraved items.
We try our utmost to ensure that product images on our website and social media are as accurate as possible, however please remember that colors may look different on various computer monitors.