Vinny & Charles FAQ's
So, firstly - and most importantly - we want you to be absolutely in love and 100% happy with your jewellery. This is so important to us. Please let us know if you have any questions before buying, we usually respond within 24 hours.
We offer a lifetime warranty against any manufacturing defects.
The warranty includes:
Fixing of any manufacturing defects
Routine inspection, cleaning and polishing
Any necessary repair work and stone replacement will be quoted accordingly.
The warranty does not cover:
Normal wear and tear, accidental or intentional damage, or theft.
Lost centre stones.
We highly recommend that you include your jewellery in your personal household contents insurance.
Warranty is voided if the piece is worked on by any other jeweller.
Please note we can't be held responsible for any additional costs due to incorrect ring size being provided. However, we would be more than happy to assist you with resizing of your piece. As each design is different, the charge will need to be assessed and quoted for each individual item. Please be aware that postage and customs charges that may apply
A tracking number will be provided on all orders when they ship out.
Delivery times are estimates only. Insurance is not included. If you would like the piece to be insured, please let us know.
All items are sent with Australia Post Express shipping. This generally takes 2-5 business days. A signature will be required on receipt.
International shipping is with DHL Express Courier and generally takes between 2-7 days. A signature is not required on delivery.
International customs and import duties differ from country to country.
Buyers are responsible for any CUSTOMS and DUTIES that may apply.
Items must be returned as new, unworn and in the original packaging. Any damaged packaging will be deducted from the refund.
On items eligible for returns, the buyer is responsible for shipping and customs charges. We will cover shipping costs for faulty items only. Items must be returned with tracked shipping and required signature on delivery. We strongly suggest that you insure the item as we cannot process any refunds if the item goes missing in the shipping process.
Unfortunately, we can’t offer returns on custom or rush orders, engraved items, sale or payment plan orders.
50% is payable as a deposit, with the remaining 50% being payable when the item is complete. Full payment is required before any items will be shipped.
For our Australian customers - for payment installments, we offer Afterpay through our website.
Custom and Personalised Orders
Depending on the design and availability of gemstones, we may be able to customize the number and type of stones.
Please don't hesitate to contact us with any questions you might have, we're happy to help wherever possible :)
Custom designs remain the exclusive property of Vinny&Charles and may be used for marketing and production purposes.