At Vinny & Charles every item is custom made just for you. So all sales are final. We do not accept returns or offer refunds unless an item is faulty. Please contact us info@vinnyandcharles.com for further information.
If you believe there is a fault with your Vinny&Charles piece you must contact us as soon as possible, extended delays with contact may incur additional processing and shipping costs.

Exchanges may be possible with certain designs.

Contact us regarding any questions you may have before ordering. Expect a reply within 24-48 business hours.

We care about our customers and want you to be happy. If there are any concerns after purchase or delivery of your jewellery, rest assured we will always work with you to ensure you end up with a final product that you love.

Please ensure you have read our lifetime manufacturing warranty and terms and conditions before purchasing.


Confused about ring sizing?

Reach out via the chat function on the website.
Included with every purchase is one free resizing (design dependant). Please note that any shipping related costs are for the customers account.

Find out more about our free ring resizing HERE
Find more information on finding your ring size HERE

Cancellations

Changed your mind? Don’t worry about it! Be sure to send a cancellation message within 8 hours of ordering.